Data Control Operation Concept

Business organization in the data Center
Smoothly functioning IT processes form the basis for the success of any company. A stable, secure and highly available data center requires a well-coordinated and error-free interaction between the business organization and its processes, the technical resources used and the employees. The operating concept must be tailored to the corporate goals. The requirements for data center operations result in an appropriate organizational structure with well-trained data center employees. This interaction and the rules should be documented in an operating concept or management concept, regularly checked for up-to-dateness and continuously tested and improved. This can be confirmed by a certification and be checked and renewed by the regular audit. Within the data center organization different tasks are to be realized. It is important to consider the operation of the data center in a corporate context with a holistic approach. This results in an organizational structure and its RZ roles for data center operation, a description of the tasks and a definition of procedures / processes.

  • The tasks of the RZ operation include:

  • Technical management

  • Ensure security

  • Monitoring of the operation

  • Maintenance and service

  • Fault Management

  • problem and cause analysis

  • Management of all changes in the data center

  • Implement preventive measures

  • continuous improvement

  • Emergency planning and emergency management

  • crisis management

The documentation and assignment of the tasks, assignment to roles, definition of the processes and processes is done in the operation manual. The operating manual makes it possible to define interfaces to all participating service partners by means of a clear distribution of tasks and to permanently ensure uninterrupted operation by means of dedicated instructions. The Operations Guide describes the organizational rules and requirements that ensure daily data center operations. The Operations Manual also contains information about the people, organizational units, and resources needed to perform the actions. We offer support for the creation of a management manual.

  • 1 – 2 active workshops or in-house Seminars

  • Support for the creation of the operating manual or operating concept through multi-day workshops for the definition and coordination of all important Content

  • Of course, based on the results of the workshops, we will create the required documents, as long as you need your time for other projects. Ask us. Our consultants can support you quickly and competently on the basis of our experience as RZ Manager and RZ Consultant.